If you receive a mail or text that indicates it's from Auto Trader but you believe it's fraudulent the important thing is not to
click on any links that ask you to enter personal or account information such as usernames and passwords. We may contact you via
e-mail or text but we will never ever ask you to enter you accounts details via a link in an e mail or text. You can either delete
the mail or text or forward it to email@example.com. If you
have entered personal information into a phishing site, please contact the team on 0330 303 9001. For further information regarding
Safety & Security please visit our Safety & Security centre.
If your advert details have changed but you haven't made the change then your account may have been compromised. This can happen if
someone had managed to obtain your log in details gain access to your account and modify details in your advert. If this occurs,
you should change your password straight away and contact us at firstname.lastname@example.org
or call us on 0330 303 9001 so that we can look into this matter further. For further information regarding Safety & Security
please visit our Safety & Security centre.
We can't promise we'll be able to reach the seller but we'll certainly do what we can do to help. Just email
email@example.com with all of the advert information you have
and we'll make the attempts.
We're sorry you wish to close your account with us. You can contact us on
firstname.lastname@example.org with your account information and we'll delete
it for you. If you wish also wish to leave us feedback as to why you're leaving, we'd love the opportunity to listen and
improve our service.
It sounds like you've selected 'Protect your number' when placing your advert. This allows us to cover your personal number with
a local alternative number for your own privacy. If you have not selected this option and can still see a different number on
your advert, please let us know by emailing email@example.com.
We should be able to help with that. We'll just need you to send us all the information you have
about the advert such as; vehicle registration number, telephone number on the advert and the
approximate date of when the advert was live to
firstname.lastname@example.org. If you do have any extra
information about the advert please include this as it should help us find the advert much quicker.
Every advert will automatically appear on the mobile app. When you search on the app the listings
are automatically sorted by 'Sponsored adverts'. Your vehicle will appear within the 'Sponsored'
results if you have purchased our Standard or Premium package. If you have purchased our Basic
package please change the sort by options by tapping 'Sort by' and select 'Price (Low-High) or